Parental Notes


Absence and Attendance

Parents are required to inform the program of their child’s attendance on a daily basis. This communication is essential to ensure that your child is safe and accounted for. If your child is absent, we require that you contact us via phone, text, or email the day before to ensure accountability of your child. We have a mailbox available in the office and if you need to contact us after hours please email us at
It is not the responsibility of the school administration to inform us of your child’s absence.

This is extremely important for children from Captain John Palliser School — we cannot leave the school until all children are accounted for.

Off-Site Play Dates

Any arrangements for your child to have an off-site play date with someone else must be made the day before. We require direct communication regarding this arrangement, from both parties to ensure the location of your child. We will not allow phone calls the day of the play date or last minute arrangements. Children may use the program’s cell phones to contact their parents.

Pick Up and Drop Off Procedures

Due to updated government policies, each parent and/or guardian must be physically seen picking up or dropping off their child for our program. Your child must remain in the program until a parent and/or guardian has arrived and signed in or out by a staff member. For security reasons, only staff members are permitted to open the door upon the doorbell ringing to ensure the safety of your child. In addition, as our program is located in a secured school, parents and/or guardians must arrive and depart using only the gym door to the program. For security reasons Parents must only enter & exit through the Gym door. We must see you in person at drop off and pick up times. Waving from your car or leaving before you child is accepted into care could be dangerous and is against our licensing policies.

Parental Involvement

Parents and/or guardians are always welcome to volunteer with the program and participate at any time, as long as that individual has a valid police check with vulnerable sector, provided to be copied by Millennium Kidz prior to volunteering. We have included a parent interest form in the registration package to get to know you and your family better. If you are interested in sharing about your interests or career, please see a staff member and we can schedule a time for you in the coming months!

Parental Or Guardian Concerns

In the event that a parent and/or guardian have any questions or concerns about the program, they may contact the program director and/or staff members to address them. If necessary, the parent and/or guardian are able to schedule an appointment with the director(s) or staff member to meet and address any concerns. The program director(s) will discuss these issues in private with the staff members to ensure only the necessary information is known. In any situation that requires immediate attention, the program director(s) will address any decisions or situations with the parents and/or guardians. We strive to address and identify concerns and find solutions together.

Field Trips

We conduct several field trips throughout the school year. Events are communicated to parents and/or guardians in the form of a permission slip or available through the calendar on our website. In addition, in this handbook is a list of any PD Days that we are open or closed for. Our main concern during any off-site activity is the safety of the children in our care and we adhere to this mandate through every possible precaution.  In order to take a child to an activity off of the program’s premises, the child’s parent and/or guardian must be advised of the activity, including the transportation and supervision arrangements with respect to the activity and the child’s parent and/or guardian has consented in writing to the child’s participation in the activity. To ensure your child’s safety, we hire reputable bus companies for transportation, take portable records (in the event of an emergency evacuation during an off-site activity, a license holder or other care provider takes the portable record referred to Section 22) and first aid kits, and ensure children with medications have extras with them (such as Epi-pens). The appropriate information, along with permission forms, will be sent out on a monthly basis at the start of the month. All information is included on these forms, such as the location, times, transportation, cost, and any required equipment needed. This permission form must be signed by the parent and/or guardian in order for the child to attend the activity. Each family is responsible for the costs associated with the activity.

If your child is absent for a field trip, the fees associated with the field trip will not be refunded. If there are any field trip activities or events that parents and/or guardians do not wish their child to be involved in, the parent and/or guardian is responsible for finding alternative care for the day. We cannot and will not leave children in the school unattended and all staff members are required to adhere to child ratios during field trips.

We enjoy having parent volunteers join us during off-site activities! If you have any questions about attending a field trip with your child, please ask a staff member for more information.

Seasonal Clothing Requirements

It is essential that you send your child(ren) with the appropriate clothing for all weather conditions. We suggest that you leave an extra pair of clothes in your child’s backpack in case of emergencies. We expect that your child is prepared for activities in any weather conditions and children must be sent to our programming with the following:

  • Winter jacket, snow pants, waterproof gloves/mittens, waterproof boots, and a toque for the winter months;
  • Waterproof jacket, rain boots, light gloves, and a toque for spring months;
  • Sunscreen, hats, bug spray and water bottles for summer months.

Toys from Home

We have lots of toys and activities for your children and ask that you do not send toys with your child to our program. They often get lost, broken, or mixed in with our many other toys. In addition, please do not send technology with your child. If it is absolutely necessary, please discuss it with our staff members and we can lock it in a secure place during the day to ensure it does not get lost or damaged. We are not responsible for any lost personal items.

Volunteer Program

All program graduates or academic students looking to fulfill volunteer hours are eligible to apply for our teen volunteer program. All applicants in this program must be, or completed, grade seven (7) in order to be eligible. All volunteer positions are not guaranteed and are dependent on the current number of volunteers. Priority will be given to returning volunteers. The program’s directors have the right to refuse any child’s application for this opportunity if there are concerns regarding the applicant’s abilities, skills, or past performance. For more information, please talk to a staff member to acquire our Volunteer Program Package.


According to our leasing contract, a license holder must ensure that no person smokes or vapes either cigarettes or cannabis on the program premises while the child care program is being provided. Neither the license holder, nor any other care provider, shall smoke at any time or place where childcare is being provided.